Customer Support Specialist

Job description

Nezasa is one of the most innovative start-ups in travel technology. We are based in the hearts of Zurich, Switzerland and Lisbon, Portugal. We want inspired and motivated professionals to be part of our team in Lisbon. Join us to improve and extend our leading, cloud-based planning and booking platform for hyper-personalized travel packages.

We are...

  • A diverse, passionate, highly skilled and fun-loving team
  • Collaborative and distributed - with locations in Lisbon and Zurich
  • Working with a technology product that is changing the travel industry

We offer...

  • The opportunity to actively shape a product that will change travel technology
  • The possibility to work with modern technologies and to learn from world-class colleagues
  • The opportunity to grow with the team
  • A flexible work arrangement with a mix of home-office and office days
  • An attractive workplace in the heart of Lisbon for your office days
  • Great perks: personal computer, flexible working hours, health insurance, public transport pass, learning & development program, conference visits, free coffee and snacks

Job requirements

You will…

  • Be the main point of contact for customer inquiries related to the platform and specific product details such as configurations
  • Provide step-by-step support to customers in written or verbal form by identifying customer needs and helping them use specific features
  • Take ownership of reported customer issues and see problems through to resolution
  • Dispatch issues across the organisation
  • Together with other team members, take over responsibility for onboarding and training customers
  • Support with analysing and reporting product malfunctions and KPI reports for business intelligence as needed

You have…

  • A natural curiosity that makes you want to learn about the intricacies of our bleeding-edge software, and try out the latest features when they are out
  • A love for engaging with customers and the intrinsic desire to delight them by optimally solving their problem
  • The ability to listen well, while being able to explain issues and solutions in a well structured and jargon-free way
  • Well developed problem-solving skills paired with a passion for detail to understand the what, why, and how
  • A collaborative, can-do attitude, thriving as a self-directed person and as a team player
  • A good command of the English language, both verbal and written; German is a plus
  • Experience in a similar role, ideally with a B2B product; specific SaaS or travel industry experience is a plus

Sounds like your thing? Apply now to revolutionize the travel industry together with us!