Head of People & Administration

The Nezasa SaaS platform helps Tour Operators, Travel Agencies and DMCs boost sales, optimise operations, reduce costs, and provide memorable experiences for their customers.

Established in 2012, out of Zurich, Nezasa was started by a group of enthusiastic travellers (with some solid IT skills) who had an innovative idea to simplify travel. Their goal was to develop a technology that would shed the limitations of traditional travel by creating a tool that makes travel experiences more attractive, flexible and convenient.
The company initially sold travel packages directly to travellers and became a business to business (B2B) company in 2014. Since then, Nezasa has provided the travel industry with outstanding itinerary generating technology drawing from a robust partner network that offers great products.

We re-focussed in July 2023 and are on a mission to break even in 2024 and then on to 10M ARR.

The role

• To ensure we attract, develop and keep the best people to bring us to our goals
• To manage the working environment and maintain a structure that maximises efficiency and complies to the relevant frameworks.

Responsibilities
Together with your team and external partners, you will be responsible for the following areas.

Human Resources

• Lead all HR and people operations topics including recruitment, people onboarding and offboarding, and talent development
• Ensure a good working environment, team collaboration and employee happiness
• Organise company-internal events

Infrastructure

• Manage the infrastructure in Nezasas locations in Lisbon and Zurich
• Manage the digital workplace such as software tools, laptops and other equipment

Processes and Compliance

• Ensure proper diligence in the procurement of software, services and other goods
• Manage legal and compliance related processes, including contract management, data protection and external certifications such as ISO 27001
• Ensure all company policies and procedures are followed across the business

Competencies

• Leadership experience in a software or SaaS environment
• Experience of a small company or startup environment and comfortable with change and growth
• Capability to operate in an international, English-speaking environment with teams in more than one location
• Strong organisational skills, structured approach
• Ability to manage influence through persuasion, negotiation, and consensus building
• Demonstrated desire for continuous learning and improvement
• Strong execution focus and a performance-driven, ‘get things done’ mentality

Reports To
COO

Direct Reports
People Operations Specialist - Lisbon (after 6 months)

You can find out more about how it is like to work for Nezasa and what we offer on our Careers Page.

Sounds like your thing? Apply now, to revolutionise the travel industry together with us!