Technical Support Specialist

Job description

Nezasa is one of the most innovative start-ups in travel technology. We are based in the hearts of Zurich, Switzerland and Lisbon, Portugal. We want inspired and motivated professionals to be part of our team in Lisbon. Join us to improve and extend our leading, cloud-based planning and booking platform for hyper-personalized travel packages.

We are...

  • A diverse, passionate, highly skilled and fun-loving team
  • Collaborative and distributed - with locations in Lisbon and Zurich
  • Working with a technology product that is changing the travel industry

We offer...

  • The opportunity to actively shape a product that will change travel technology
  • The possibility to work with modern technologies and to learn from world-class colleagues
  • The opportunity to grow with the team
  • A flexible work arrangement with a mix of home-office and office days
  • An attractive workplace in the heart of Lisbon for your office days
  • Great perks: personal computer, flexible working hours, health insurance, public transport pass, learning & development program, conference visits, free coffee and snacks

Job requirements

You will…

  • Be the main point of contact for customers facing technical issues (bugs)
  • Provide step-by-step technical support to customers in written or verbal form based on your analysis of the underlying issues
  • Take ownership of reported customer issues and see problems through to resolution
  • Dispatch issues across the organisation
  • Prepare technical specifications for engineers to follow up on more complex issues
  • Document technical knowledge in our knowledge base
  • Periodically compile various KPI reports for business intelligence
  • Together with other team members, support the onboarding and training of customers as needed

You have…

  • A background in technology or a technical affinity with an interest to review logs and databases to understand the what, why and how of basic technical issues
  • A natural curiosity that makes you want to learn about the intricacies of our bleeding-edge software, and try out the latest features when they are out
  • A passion for engaging with customers and the intrinsic desire to delight them by optimally solving their problem
  • The ability to listen well, while being able to explain issues and solutions in a well structured and jargon-free way
  • A collaborative, can-do attitude, thriving as a self-directed person and as a team player
  • A good command of the English language, both verbal and written; German is a plus
  • Experience in a related role, ideally with a B2B product; specific SaaS or travel industry experience is a plus

Sounds like your thing? Apply now to revolutionize the travel industry together with us!